Nirvana Systems Inc. ("Nirvana Systems," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our software products, or engage with our services. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

The Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

1. Information You Voluntarily Provide

We collect information you knowingly and voluntarily provide when you interact with us, including but not limited to:

• Account Registration: When you create an account, we collect your name, email address, username, password, and other registration details.
• Questions and Feedback: Information you provide when you contact us with questions, comments, or feedback about our products and services.
• Surveys: Responses you provide when participating in surveys, questionnaires, or research studies conducted by us or on our behalf.
• Support Requests: Information submitted through customer support channels, including descriptions of issues, screenshots, and system configurations.
• User Content: Any content you create, upload, or share through our platform, including trading strategies, configurations, and preferences.
• Personal Information: Your name, mailing address, phone number, email address, and other contact details you provide.
• Billing Information: Credit card numbers, billing addresses, and other payment-related information necessary to process transactions.
• Purchase Information: Details about your purchases, subscriptions, and licensing history with Nirvana Systems.
• Communications: Records of your correspondence with us, including emails, chat transcripts, and phone call records.
• Event Registration: Information provided when you register for webinars, training sessions, or other events hosted by Nirvana Systems.

2. Information We Collect Through Automated Means

When you access our website or use our software, we may automatically collect certain information, including:

• Visitor Data: Your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, access times, and other standard server log information.
• Location Information: General geographic location data derived from your IP address, as well as more precise location data if you grant us permission through your device settings.
• Cookies: We use cookies (small data files placed on your device) to remember your preferences, maintain your session, track usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.
• Web Beacons: We may use web beacons (also known as pixel tags or clear GIFs) in our emails and on our website to track open rates, click-through rates, and other engagement metrics.
• Other Online Tools: We may use analytics tools, session recording software, and other technologies to understand how users interact with our website and services, including mouse movements, clicks, scrolling behavior, and form interactions.

3. Information From Social Media

If you interact with us on social media platforms such as Facebook, Twitter, LinkedIn, or YouTube, or if you log in to our services using social media credentials, we may collect information from those platforms in accordance with your privacy settings. This may include your name, profile picture, email address, and any other information you have made publicly available on those platforms.

How We Use Your Information

We may use the information we collect for various purposes, including:

• General Use: To provide, operate, maintain, and improve our website, products, and services; to process transactions and send related information; to manage your account and provide customer support; and to communicate with you about products, services, and events.
• Improve Services: To understand how users interact with our platform, identify areas for improvement, develop new features and functionality, and enhance the overall user experience.
• Promotional Communications: To send you newsletters, marketing materials, promotional offers, and other communications that may be of interest to you. You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in each message.
• Marketing Analytics: To analyze the effectiveness of our marketing campaigns, measure conversion rates, and optimize our advertising spend across various channels.
• Combined Information: To combine information we collect from different sources to create a more complete picture of our users, which helps us serve you better and improve our products and services.
• Aggregate Data: To compile statistical and aggregate data that does not personally identify you, which we may use for any lawful purpose, including research, marketing, and business development.
• Mobile Opt-In: If you opt in to receive SMS or text messages from us, we will use your mobile phone number to send you service-related and promotional messages. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message.

Data Analytics and Advertising

Data Analytics

We may use third-party analytics services, such as Google Analytics, to help us understand how users engage with our website and services. These services may collect information about your online activity over time and across different websites. The information collected is generally aggregated and anonymized, though it may include your IP address and other device identifiers.

Online Advertising

We may partner with third-party advertising networks and exchanges to display advertising on our website or to manage our advertising on other websites. These partners may use cookies, web beacons, and similar technologies to collect information about your browsing activity across websites in order to provide you with targeted advertising based on your interests.

Mobile Advertising

We may work with mobile advertising partners to deliver ads within mobile applications. These partners may use your device's advertising identifier and other technologies to serve relevant ads and measure ad performance.

Email Marketing

We may use your email address to send you marketing communications about our products, services, and promotions. Our emails may contain tracking pixels that allow us to measure open rates and click-through rates. You can opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of any email.

Do Not Track

Some web browsers transmit "Do Not Track" (DNT) signals. Because there is no common standard for how DNT signals are interpreted, our website does not currently respond to DNT signals. We will continue to monitor developments in DNT technology and update our practices accordingly.

How We Share Your Information

We may share your information in the following circumstances:

• Affiliates: We may share your information with our corporate affiliates, subsidiaries, and parent companies for purposes consistent with this Privacy Policy.
• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data hosting, email delivery, customer support, analytics, and marketing. These providers are contractually required to protect your information and use it only for the purposes for which it was disclosed.
• Legal Compliance: We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, enforce our policies, investigate fraud, or ensure the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• Public Forums: If you post information in public areas of our website, such as forums, comment sections, or community pages, that information may be viewed by other users and the general public. We are not responsible for the privacy of information you share in public forums.
• Aggregate Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

Third-Party Links

Our website and services may contain links to third-party websites, applications, and services that are not operated or controlled by Nirvana Systems. This Privacy Policy does not apply to those third-party resources. We encourage you to review the privacy policies of any third-party websites or services you visit. Nirvana Systems is not responsible for the privacy practices or content of third-party websites.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

Submitting Information From Outside the US

Our website and services are hosted in the United States and are intended for users located in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy.

Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe that a child under 13 has provided us with personal information, please contact us immediately at the address provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: